Cashmere Bunnies

Luxury Candle Company

Shipping & Return Policies

Shipping Policy

We strive to make our customer experience graceful and seamless, from the moment you place your order until you unbox your Cashmere Bunnies purchase. Once the package leaves our hands, it is entrusted to the carrier for delivery. While we take great care in preparing it, we have limited influence over how it is handled during transit to you. Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. We kindly ask you to provide images of the damages and email us at nicole@cashmerebunnies.com .

Shipping Delays & Lost Packages

We understand how important it is to receive your order on time and in perfect condition. While we carefully prepare and ship your packages, unexpected delays or issues during transit may occasionally occur.

If your shipment is delayed, we recommend checking the tracking information provide at the time of shipping for the latest updates. If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us at nicole@cashmerebunnies.com. We will work with the carrier to investigate the situation and find a resolution as quickly as possible.

Return Policy

We take great pride in the quality of our products and each item is carefully crafted with love and attention to detail. Due to the nature of our goods, all sales are final and we are unable to accept returns or issue refunds. If you encounter any issues with your order, please don’t hesitate to contact us at nicole@cashmerebunnies.com , and we’ll do our best to assist you. We appreciate your business and want to ensure your complete satisfaction with every purchase.